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user_9n18qy
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Tuesday, July 16th, 2024 11:19 PM

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Our tv is going in and out

Why is out tv going off and on we pay a lot for our service we shouldn't have this problem

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Updated 

11 months ago

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CCSheila

Retired Employee

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1.1K Messages

11 months ago

 

user_9n18qy Hi there! Glad you reached out. I would love to assist. Have you attempted any troubleshooting steps? I recommend starting with powercycling your box and using the Xfinity app, which can help fix issues with your Xfinity TV service such as picture and sound problems, remote control trouble, error codes, and more.

 

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