3 Messages
"Our records show you have unreturned Xfinity equipment"
I received a text saying that I have unreturned Xfinity equipment that I must return by today to avoid being charged. I am confused by this because I never changed my plan and am still paying the same (absurdly large) bill. It is not clear to me what I am expected to return when looking at the returns page linked in the text.
CCXanadu
Retired Employee
•
300 Messages
2 years ago
Have you upgraded or swapped any equipment recently? Any time our gateway upgrade is prompted and a replacement is sent, the old one does have to be either sent back via UPS or brought into an Xfinity Store nearest to you. If there has been an upgrade of video equipment (like for example a new 4K TV was purchased and your cable boxes were changed to our 4K capable devices) then the previous boxes would also have to be returned after that change.
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