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user_fics0q
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Tuesday, October 15th, 2024 10:03 PM

Our mobile phones don't work after Xfinity activation.

This morning I went through the process of transferring our mobile phone service for 3 phones from Verizon to Xfinity. Our phones don't work. Help!

Question

 • 

Updated 

15 days ago

29

3

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XfinityShawn

Official Employee

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1.4K Messages

6 months ago

 

user_fics0q Our team can help you with your mobile issues today. By not working, are you not able to make or receive calls? 

 

2

0

user_qz9cm8

1 Message

I'm having the same issue - what is the solution?

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3 months ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_qz9cm8 I'm sorry to hear you're also having issues with your mobile line. Our team is here to help. Can you provide us with more details, so we can help resolve your mobile account concerns? When did you transfer over?

 Have you gone through the activation steps?

I have a link from our famous help and support page where you can tons of articles on troubleshooting, tips and knowledge guide about your services.

This link has the steps you can take to activate your mobile lines. 

Can you give them a try and let us know if this helps.

https://www.xfinity.com/support/articles/how-to-activate-phone

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_p553w5

1 Message

1 month ago

Pleae gray our phones activated

1

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

 

user_p553w5 Hello there. Are you having issues getting your Xfinity Mobile phones activated?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_y0uvke

5 Messages

15 days ago

Trying to call all day trying to get my phone to work

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_y0uvke What issue are you having with your phone? Is this for landline or mobile services? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

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