Our internet is AWFUl cannot get a technician out

Our internet has been slow and or dropping for 3 weeks now. I have gone through the xfinity chat about 10x. Every time I do the same trouble shooting and at the end there is no option to schedule a technician. We work from home. This is an issue for others on our street. HOW DO YOU SCHEDULE A TECHNICIAN?

Responses

XfinityDena

Official Employee

•

2.5K Messages

9 days ago

I am sorry to hear about your service issues. I can assist you with troubleshooting and getting a technician if needed @user_semxod

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

1

0

U

user_semxod

2 Messages

Hello-

This did work and we did make an appt. One day before our appt we got a message that everything looks fine in our area and that they canceled the appt. Interesting because we are still having ALLLL the same issues. Nobody spoke to me. Just got a text that it was determined that our internet was fine (even though no technician came) and that the appt was canceled. So now we start the whole process again. I have honestly never experienced worse customer service with any company in my entire life. We took our son to a coffee shop last night because he doesn't have enough internet to complete his homework. So frustrating.

Like

Reply

7 days ago

0

Customer Service

user_semxod

Our internet is AWFUl cannot get a technician out

Was this helpful?

XfinityDena

user_semxod

New to the Community?