Visitor
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1 Message
Our internet has been going down every night for the past month
It all started to act up about 3-4 weeks ago where at night around 12:00 to 1:30 the internet would go down afterwards I would try to reset the modems and the internet would come up for like 3 min again. Then it would go right back down again resetting it and troubleshooting it haven’t changed anything. After awhile of it happening I ended up troubleshooting through my Ethernet connection says it connected when it goes down just that the dns server is unreachable assuming that means a faulty coax cable???
XfinityBrianH
Official Employee
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1.3K Messages
2 years ago
Thanks so much for letting us know about the issue you are experiencing with your internet. I can help! Can you please reach out too us privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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