Hi user_bh61pa. Welcome to our Xfinity Forum! We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I am sorry to hear that your home phone is not working. Let us further troubleshoot this home phone issue with you.
Just to confirm, you get no dial tone when trying to make a call, correct? Are you using a wireless home phone, or is the home phone directly connected to your modem?
user_bh61pa
Visitor
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5 Messages
18 hours ago
it states no line and it has for the last two weeks
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XfinityAmira
Official Employee
•
4.6K Messages
17 hours ago
Hi user_bh61pa. Welcome to our Xfinity Forum! We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I am sorry to hear that your home phone is not working. Let us further troubleshoot this home phone issue with you.
Just to confirm, you get no dial tone when trying to make a call, correct? Are you using a wireless home phone, or is the home phone directly connected to your modem?
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