Hi user_bh61pa. Welcome to our Xfinity Forum! We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I am sorry to hear that your home phone is not working. Let us further troubleshoot this home phone issue with you.
Just to confirm, you get no dial tone when trying to make a call, correct? Are you using a wireless home phone, or is the home phone directly connected to your modem?
user_bh61pa You will want to ensure your phone is completely plugged into the Xfinity Gateway or modem. Also, I would try a power cycle of the Xfinity Gateway or modem.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bh61pa Let's take a closer look for you. Please send us a direct message.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bh61pa
Visitor
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5 Messages
12 hours ago
it states no line and it has for the last two weeks
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XfinityAmira
Official Employee
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4.6K Messages
11 hours ago
Hi user_bh61pa. Welcome to our Xfinity Forum! We appreciate you being a customer with us, and please know my team is always here to support you with your service needs. I am sorry to hear that your home phone is not working. Let us further troubleshoot this home phone issue with you.
Just to confirm, you get no dial tone when trying to make a call, correct? Are you using a wireless home phone, or is the home phone directly connected to your modem?
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