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user_cl398v
1st Topic

3 Messages

Tuesday, January 23rd, 2024 10:01 PM

Closed

Oregon outage 97080

My internet will connect for 4 hours then disconnect for another 4. I can’t get through the automated bot because I’m in an “outage” even though my internet comes on then turns off all throughout the day. I just need to know when it’s going to stop so I can work around that and the outage map doesn’t tell me anything.

Question

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Updated 

1 year ago

 • Edited

68

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XfinityMarcos

Official Employee

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2.4K Messages

1 year ago

Hey there @user_cl398v, these intermittent connection issues you're going through are definitely not something we want anyone to go through, so I get any frustrations you have. I would be wanting a fix if I were in your shoes, and I have your back on this now. You mentioned there's a known service interruption during your intermittency, so this sounds like a larger concern. Is your service only impacted during a known service interruption? When did you first notice your service was being impacted? 

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user_cl398v

3 Messages

Sometimes my internet works through the supposed outage but when it goes down it says  just outage. It’s just been turning on and off constantly every few hours or so. Also when I click to see the problem it says network damage but I don’t know what that means.

1 year ago

0

user_cl398v

3 Messages

Also this started after my power came back on Friday.

1 year ago

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

@user_cl398v, Yikes, network damage never sounds encouraging, but I'm glad to hear our network team is already on this for you. Let's take a closer look at this and make sure we're on track for a more fix. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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1 year ago

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