Visitor
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1 Message
Orders
My name is [Removed: Personal information]. I just ordered a smart watch 8 40mm from your app. Said I would receive an email haven't yet. It should go to [Removed: Email] can I get an update as to when it'll be here please.
XfinityMatthew
Official Employee
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1.7K Messages
4 days ago
Hello @user_uuq98n We can certainly check the status of any orders you made. Typically it is 2 day shipping on new devices, but we can confirm the order processed correctly and that the watch isn't backordered. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinitySara
Official Employee
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2.5K Messages
7 hours ago
Hey there and good morning, @user_uuq98n! It looks like the watch has arrived, and we just want to make sure all is well and taken care of today. I sent you a direct message as well, in case you still have any questions or concerns. Otherwise, thank you for your time and for giving our Digital Care Team the chance to assist you with this! It's been a pleasure :)
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