Visitor
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1 Message
Ordering XB10 in Louisville, CO
I'm in Louisville, CO and I’m on the 1Gig/1Gig plan but still using my own modem so getting 1000Mbps/100Mpbs instead. I and was told by xfinity support over the phone that my address is eligible for symmetrical service with an XB10. Can an Xfinity employee confirm XB10 eligibility and arrange shipment?
XfinityAldrik
Official Employee
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2.8K Messages
7 days ago
Hello @user_0w5d1u! I know I personally would want to receive the faster upload speeds. Our team can help confirm eligibility and ship the XB10 Wireless Gateway (if available). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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