Jdhoward3's profile

New Poster

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1 Message

Tue, Jan 12, 2021 2:00 PM

Ordered new TV box over a week ago

I ordered a wireless cable box over a week ago since they sent me the wrong box (I need wireless). It’s been over a week since I ordered and it still hasn’t shipped. Every time I call customer service they just say it’s coming and they can’t talk to anyone in that department to see why it’s taking so long. Any suggestions? Please!!

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Official Employee

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2.5K Messages

5 m ago

Hi, Jdhoward3. Frustrating! We can definitely help you figure out where the box is, we can track it. Please send me a PM with your first and last name and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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