Jdhoward3's profile

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Tue, Jan 12, 2021 2:00 PM

Ordered new TV box over a week ago

I ordered a wireless cable box over a week ago since they sent me the wrong box (I need wireless). It’s been over a week since I ordered and it still hasn’t shipped. Every time I call customer service they just say it’s coming and they can’t talk to anyone in that department to see why it’s taking so long. Any suggestions? Please!!


Official Employee


2.6K Messages

6 m ago

Hi, Jdhoward3. Frustrating! We can definitely help you figure out where the box is, we can track it. Please send me a PM with your first and last name and we can go from there. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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