New Poster
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1 Message
Ordered new TV box over a week ago
I ordered a wireless cable box over a week ago since they sent me the wrong box (I need wireless). It’s been over a week since I ordered and it still hasn’t shipped. Every time I call customer service they just say it’s coming and they can’t talk to anyone in that department to see why it’s taking so long. Any suggestions? Please!!
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XfinityMorgan
Official Employee
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2.6K Messages
6 m ago
Hi, Jdhoward3. Frustrating! We can definitely help you figure out where the box is, we can track it. Please send me a PM with your first and last name and we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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