Visitor
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2 Messages
Ordered internet but haven’t received equipment
Hello, I signed up for internet service/streaming box last week on 2/16/26 and selected that the equipment be sent out today 2/22/26 but I haven’t received any email or text that it’s being shipped out yet. I logged in my account online and all it says is “We're getting your order ready — simple and seamless WiFi is coming soon”. Any help or insight would be greatly appreciated.
XfinityRichard
Official Employee
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2.9K Messages
9 hours ago
Hi there, @RYLarios49 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your equipment concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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