Visitor
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2 Messages
Ordered HBO Max without ads and all immseeimg are ads
I have called 3 days in a row and 5 times today. I can't get on tough with a live person today to resolve this. I was told yesterday that this issue would be resolved. I paid for the HBO Max without ads and all im seeing are ads. I need this resolved today or I will be canceling all of my services.
XfinityNatalie
Official Employee
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539 Messages
19 hours ago
Hi there, user_vwfkj5! We appreciate you knocking on our XFINITY Community door today with your HBO Max ad concerns. Rest assured, you have reached the right team to assist you! Have you tried signing out and back in again by chance?
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