Contributor
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33 Messages
Ordered a new modem, but no email confirmation?
During the summer, power outages are a common thing. I tried to order the modem that had a battery back-up so I don't lose anything (last one I had to re-enter passwords in all devices). I have an order number, but never received a confirmation email. Supposedly standard shipping, 3-5 business days. Thus far I have not received anything.
EG
Expert
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111.4K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.4K Messages
1 year ago
@solariderx Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if you didn't receive a confirmation email! I'm happy to take a look and confirm if the order went through.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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