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user_yacd23
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Wednesday, July 9th, 2025 2:46 AM

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Ordered 1gig plan with mirrored speeds because of Xfinity's recent 5-year price guarantee Promo. Upload speed capped at 100mbps

Hello,

I ordered the 1gig/1gig plan as part of Xfinity's new promo tiers. My upload is capped at 100mbps. My old plan gave me 150mbps.  I am wondering if the person that placed my order made an error.

Modem is an Xfinity Gateway.

Question

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Updated 

5 hours ago

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Accepted Solution

XfinityShawn

Official Employee

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1.7K Messages

5 hours ago

 

user_yacd23 My team was glad to have cleared up any confusion with your upload speeds today. We are always here to help. Take care, and have a good night.

 

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EG

Expert

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111.5K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityShawn

Official Employee

 • 

1.7K Messages

13 hours ago

 

user_yacd23 My team can look into your new plan concerns with the upload speed today.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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