Visitor
•
1 Message
order
I received a text message and an email, but I didn't place any orders. Trying to speak to someone at Xfinity has been frustrating and impossible. Customer service is horrible. I want to make sure I don't get charge for something that I didn't order.
Your Xfinity TV box is on its way |
XfinityMatthew
Official Employee
•
450 Messages
7 hours ago
Hello user_sd1jsi , We would be happy to check any orders on your account to see what is going on. Please send us a direct message with your full name and the address and we will take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0