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Saturday, March 29th, 2025 4:55 PM

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I received the router but missing cable box 

Official Employee

 • 

1.9K Messages

3 days ago

 

user_mulrwm Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and why the TV Box was not includd. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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