Visitor
•
1 Message
Order Tracking
Hello,
How do I track an order placed via the xfinity assistant. It only provided an order number. I was never emailed any tracking information and I don't see it in the billing section of my account. It was ordered 3 days ago.
Thank you.
XfinityDena
Official Employee
•
3.3K Messages
4 months ago
@H22
I want to be sure we can get everything figured out for you with your order. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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