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carena910
1st Topic

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10/31/2026 5:01 PM

order status

I have tried submitting an order for a new service bundle multiple times.  The site says the order is confirmed and gives me confirmation, but no alerts, emails, or communication after the fact and I haven't received any new equipment.

I just tried submitting another order for in-store pickup, but again, no follow-up.

Can you please confirm the status of order [Edited: Personal Information]?

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3 hours ago

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EG

Expert

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122.7K Messages

3 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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2.1K Messages

3 hours ago

 

carena910 Thanks for creating a post on our Community Forums. I'm sorry to hear that you're having trouble creating an order, and my team can help look further into this and assist with placing the order if needed. Since we will need your information to help check the order or any pending accounts at the address, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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