Order status

user_7urq2r, Hi there! Thanks for taking the time out of your Friday to reach out. How exciting! Thanks for choosing us to be your internet service provider. We are the right team of experts to help with checking on the status of your modem shipment. We are happy to assist over social media! To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

user_7urq2r, Thank you so much for your time. We are delighted that we could help with getting the modem order issue resolved by manually placing a shipping order to have the new modem delivered. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀