@user_xkio90 did you receive an order confirmation via email? This should have all the information needed to track your order status, as well if equipment is being shipped. Here is a great article that goes over what you can do with your Xfinity ID before the activation of service: https://www.xfinity.com/support/articles/pre-activation-benefits
Hello, user_o0znra! Thank you for reaching out. Can you share a bit more information about what is happening? Our team is here to help. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I got a confirmation email on an order but no confirmation followup on shipping. Its been two weeks, I have an order number but there does not seem to be any place to check the status of the order.
Hi there, @user_qbc1jg ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the status of your phone. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
•
2K Messages
6 months ago
@user_xkio90 did you receive an order confirmation via email? This should have all the information needed to track your order status, as well if equipment is being shipped. Here is a great article that goes over what you can do with your Xfinity ID before the activation of service: https://www.xfinity.com/support/articles/pre-activation-benefits
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