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user_6k6wh4
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Visitor

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1 Message

Friday, May 30th, 2025 3:46 PM

Order Status

Hi, 

I recently ordered an Xfinity modem and I haven’t received any updates nor can I see when the order should be here through the app. Is there any way I would be able to see it or can I go pick one up from an xfinity store?

Best,

Kaleb [Edited: "Personal Information"]

Question

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Updated 

4 days ago

 • Edited

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XfinityEva

Official Employee

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1.7K Messages

4 days ago

Thank you so much for taking the time to reach out to us. We can help with the status of your order and provide you with tracking information as well. Please send us a direct message with your full name and service address to get started.

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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