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user_6k6wh4
1st Topic

Visitor

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1 Message

Friday, May 30th, 2025 3:46 PM

Order Status

Hi, 

I recently ordered an Xfinity modem and I haven’t received any updates nor can I see when the order should be here through the app. Is there any way I would be able to see it or can I go pick one up from an xfinity store?

Best,

Kaleb [Edited: "Personal Information"]

Question

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Updated 

11 days ago

 • Edited

28

2

0

XfinityEva

Official Employee

 • 

1.8K Messages

26 days ago

Thank you so much for taking the time to reach out to us. We can help with the status of your order and provide you with tracking information as well. Please send us a direct message with your full name and service address to get started.

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_1nozfa

Visitor

 • 

2 Messages

11 days ago

When will my watch be ship. 

3726400257324906594

2

0

user_1nozfa

Visitor

 • 

2 Messages

Xfinity support need with  this order.

3726400257324906594

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11 days ago

0

XfinityRichard

Official Employee

 • 

2K Messages

Hi there, @user_1nozfa ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with when your watch will be shipped. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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