Visitor
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2 Messages
order status
I worked with a customer service agent last week to troubleshoot some things and it was determined that we need a new modem that I was told would be here last week. It has not arrived yet and we have lost internet twice since all of this took place. Can I please get an update on this new modem arriving?
XfinityMarcus
Official Employee
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1.4K Messages
4 months ago
milesfenn6063 thank you for using the Community Forums page to reach out regarding your order status of the replacement modem. I would be happy to look into the status of this equipment for you as we want your service to work as intended.
You have already sent us a direct message, so I will reach out there for further information and circle back here afterwards.
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