1 Message
Order Status
I've requested to add cable almost every day for the last two weeks. I go through the process, have an order number, and then nothing. I haven't received any emails from xfinity on the status or the equipment. I have FLEX right now which I do not like so opted to add cable so my son and I can watch the shows we love. Please help.
EG
Expert
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110.1K Messages
2 years ago
The concern is not "Channels And Programming help" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
@user_0a9477 Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration at having errors happen when trying to upgrade. We truly appreciate your business and would be happy to help further. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
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Click the "New message" (pencil and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
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