Visitor
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1 Message
Order status
Our X1 died and customer service set up a replacement order which was supposed to arrive in 3-5 business days. We received an email with an order number but have not received a shipment tracking number. How can we confirm that the X1 has, in fact, been shipped. At this point, we have no TV service at all and apparently have lost most of our saved programs (as viewed via the xFinity streaming app). Thank you.
CCStephanieT
Contributor
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342 Messages
2 years ago
Hello @Libbel thank you for reaching out through our forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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CCStephanieT
Contributor
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342 Messages
2 years ago
@Libbel I'm glad that we were able to provide assistance and have this resolved. Thank you for reaching out to us through our forum.
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