Visitor
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2 Messages
Order Status
Hello, I have an order number for a new modem. However, I haven't received any updates or confirmation. I can't find out where to check the order status on MyXfinity.
Visitor
•
2 Messages
Hello, I have an order number for a new modem. However, I haven't received any updates or confirmation. I can't find out where to check the order status on MyXfinity.
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for letting us know about your order! We're happy to help you check on the tracking information. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section.
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