1 Message
Order Status Update
I placed an order with Xfinity support for a new modem/router to be sent on 6/21/24 and have not received any update for a month. This is unacceptable. I need help tracking the status of this order and for the equipment to be sent asap.
Accepted Solution
XfinityPaula
Official Employee
•
1.4K Messages
9 months ago
@user_jsrpbz Hi there! Thank you for reaching out to us on our Xfinity Forums for help with the order that was placed. I'm so sorry to read of the trouble and lack of update. You are with the right team for help.
After placing the order if you did not receive any communication, I fear the order may have failed which would have caused the modem to never ship. That is what I am anticipating based on the details you shared. No fear, we will help and have the services started and modem shipped asap!
Please send us your name and the address where you would like to have services. From there I will work to verify the account and make the needed corrections to get you online!
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