Visitor
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2 Messages
Order Status of Internet Upgrade
I never got a confirmation email about my upgrade and I think I made another attempt to upgrade with the same result. Any way to check if it will get upgraded anytime soon?
Visitor
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2 Messages
I never got a confirmation email about my upgrade and I think I made another attempt to upgrade with the same result. Any way to check if it will get upgraded anytime soon?
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@wonger007 Thank you for reaching out. I can understand the frustration of not getting the email. The emails are sent out 24-48 hours after the order has been submitted. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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wonger007
Visitor
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2 Messages
2 years ago
I started a message thread using the above.
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