Visitor
•
2 Messages
Order status help
I placed an order for a new equipment, got the order number but never got an email with order details or one that says it shipped.. how can I check the status of an order?
Visitor
•
2 Messages
I placed an order for a new equipment, got the order number but never got an email with order details or one that says it shipped.. how can I check the status of an order?
Community Best Answer
XfinityMartyR
Official Employee
•
3.4K Messages
10 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0