1 Message
Order showing incorrect address
I had an xfinity agent help place an order for a phone online because "that was the only way to fix my shipping address" well on the order receipt it still shows the wrong address so I called and they requested a reroute to my current address. However it still is showing the shipping address is incorrect. Am I going to get my z flip6? It wasn't available in 3 stores so I couldn't buy it physically.
XfinityJohnG
Official Employee
•
1.2K Messages
9 days ago
Thank you for reaching out to us here @djensen00. We would be happy to check on any order for here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0