5 Messages

Sunday, September 14th, 2025

order review screen - phone plan missing, while total billing price remains same

While updating plan online, I encountered the following issue:

 

In the cart, all 3 plans--internet, TV, and phone are clearly shown (screenshot left panel).  However, on order review page (final screen where you check boxes to agree to terms and submit order), phone plan mysteriously goes missing while total billing price remains the same at $197.08 (right panel).

 

Comcast Digital Care Team, please explain and assist.

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

23 hours ago

It was a pleasure, @user_2egds9 working with you in private and getting your concerns addressed. We do appreciate you and your business!-Richard

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