Visitor
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1 Message
Order processing time
I recently switched internet plans, and now I do not have proper internet access since my account still says the order is pending. It’s been about 12 hours and I would like to have an idea of how long it will take to process since I would really like to have the internet on now,
XfinityJamesC
Official Employee
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2.8K Messages
6 months ago
Greetings, @user_1ijpy7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service quit working after you tried to upgrade, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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