Visitor
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1 Message
Order "processing" for over a week
Xfinity has deliberately awful customer service which has made maintaining my service with them nearly impossible. I attempted to change the speed of my internet service online, and despite a confirmation that the order has gone through but was "processing" it has not changed in over a week, and other than a screenshot, we took, there is no evidence that Xfinity remembers the order at all. Customer service has been completely inaccessible. I would like my order completed immediately.
[Edited: "Personal Information"]
XfinityAbby
Official Employee
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223 Messages
1 day ago
Hello @msno. Thank you for reaching out on our Community Forum. I am sorry to hear that you have had trouble getting an agent. I would love to take a look at your pending order and make sure that everything is taken care of.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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