Visitor
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1 Message
Order pending for over a week
My account is Edited: <Personal Information> and I went to one of your stores and made a change to my account. I had triple play and I wanted to remove the phone and up my Internet to 2 Gig and reduce the number of TV channels. The person I worked with at the store told me that it had been completed but I am still seeing order pending on the xfinity app. Why is the order still pending?
XfinityRaul
Official Employee
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3K Messages
2 hours ago
@user_elu8lq I would be more than happy to review your account to see what's going on with this order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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