Regular Visitor
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8 Messages
order number
I placed an order online to change my TV service. I have not received an email or change of service at all. I do have the order number from when I press submit. I ended up going through and doing it again with the cancellation department. They couldn't see it as I was doing it with them online after it was done.Even though I had the order number and all they told me to do is just wait. Any suggestions, or can you help please?
Thanks
Jonathan
EG
Expert
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115.3K Messages
29 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.8K Messages
29 days ago
Good Morning, @andiron06 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your TV order switch. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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