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user_7vva06
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Tuesday, January 27th, 2026 8:24 PM

Order number: [Edited] - Deceptive Promotion

I signed up for a deceptive promotions from Xfinity Mobility for $40/month &  no billing for 12 month. Xfinity started billing from November 2025. I reached out to customer service without any action and satisfactory answer. Anyone has similar issue and what do you do to get this issue resolved?

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12 hours ago

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XfinityBrianH

Official Employee

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10 days ago

 

user_7vva06 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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user_7vva06

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12 hours ago

Hello, I sent DM to Xfinity 10 days back, still waiting for a response with resolution. Meanwhile I am getting billed. Please help !!

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