Visitor
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1 Message
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
Accepted Solution
EG
Expert
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117.1K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityShawn
Official Employee
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2.3K Messages
11 hours ago
@user_t52g4f My team can help you as we did receive your live chat. We will help you over there moving forward.
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XfinityShawn
Official Employee
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2.3K Messages
11 hours ago
@user_t52g4f My team is glad to hear you were able to get this resolved through a live chat, and we are always here if you should need us in the future.
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