Visitor
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1 Message
order modem
I need a new modem because of problems with my prior one, i am signed up with 300 xfinity which says it includes equipment and I recall ordering and paying for a getting started kit, but never recieved a confirmation or tracking message- I also dont know what xfinitys charge looks like on my CC so cant search if I was charged. I need help because I am without wifi for the last 2 weeks.
EG
Expert
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113.9K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2.4K Messages
21 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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