Order issues

Placed an order for the new iPhone pro max 15 min after I disconnected the call . I reached out to customer service to verified the delivery address. Agent stated is been deliver at the service address when I was told that I can pick it up at Xfinity location. Spoke to Xfinity agent using the chat disconnected multiple times very disrespectful. I then escalated spoke with a supervisor explained the problem apologized and I was advised to wait for the tracking number and they can do a three way calling to verify able to get it at the fedex location instead of. Every time I get to speak to an agent there was always different information given very frustrating. When I found out the packaged was in a Ocala fedex I reached out to customer service to do a three way calling with fedex to arranged the pick up 40 min passed and the agent disconnected the call never call back . Even more frustrated. I had mentioned to Xfinity customer service that I was in St. Petersburg for the weekend holidays and I was also ready for vacation time. I had to arranged for my older son to swing by service address to wait for the driver as nothing was resolved just to make sure I was able to get the phone from him when I meet with him on Sunday. Well Sunday I get the phone from my son just to find out that they have sent the wrong model but not only that looking at the billing app my paid  iPhone 14 Pro Max was listed as a 23 monthly payment  and addition to the iPhone 17 pro . Reached to customer service to revived the frustration since day one after placing the order and now getting the wrong model. I explained I am currently in Gainesville there’s no Xfinity store and i am leaving ona cruise dec 6 driving down to Tampa dec 4  to get a plane to Ft. Lauderdale as the cruise leave Saturday and I need my correct model. Agent stated they first need to do a return label but the new phone needs to be activated to process the  return label . Not able to assist as it requires me to visit a Xfinity location to validate the account . Spend 1 hr 45 min for that with no resolution. Due to the time I have left before my travel I asked if they can arrange it something with an Xfinity store near the ft Lauderdale airport. Agent said first the return label needs to be printed to sent the wrong order. However no resolution of processing the correct order and set it up to be pick up at the store near by as I wasn’t the one that made the error . Request to a supervisor not available then I was advised one will follow up with me in 30 min it’s been 45 min no one has reached out yet. I need a resolution with the same discounts given when I placed my order. It’s not my fault the agent sent the wrong item . I refused to pour more energy into this I had lost the credibility on this company and I can’t trust anyone here. All I know it’s that I need a resolution before Saturday that I can’t pick it up at a store and shouldn’t be place in a position to wait 2-3 hrs at the store but instead dropped wrong phone pick up the new one (in and out) process.