Order issues

user_wgtfdv thank you for using the Xfinity Community Forums page to reach out today. We want your service up and running, so you can have the Xfinity experience you deserve and our Xfinity Forums team is the best team to get this installation addressed in a timely manner going forward. Please send over a direct message with your full name and complete service address to get started.

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user_wgtfdv Thank you so much for your patience. I know that we were able to close out the account previously, however there was a pending special request. I was finally able to have that removed from the system as well so everything have been completely taken care of, and you will no longer receive any communications regarding the work needed. I am terribly sorry that we weren't able to help and keep you with Xfinity, but I'm happy that we were able to make sure everything was cancelled correctly. I hope that you have an amazing week, and thank you again for reaching out to us here on our Xfinity Forums.