Visitor
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1 Message
Order issue
Ordered internet and made appointment but can’t remember when it is. Only have an email with the order number and nothing with appointment times.
Visitor
•
1 Message
Ordered internet and made appointment but can’t remember when it is. Only have an email with the order number and nothing with appointment times.
XfinityBillie
Official Employee
•
3.3K Messages
2 days ago
@user_xh10tg Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely appreciate not remembering an appointment, I have 3 kids and severe mom brain myself. I would be more than happy to help you with the appointment time, and even follow up after to make sure that everything went well. :) You can also view and manage appointments with ease through our Xfinity app. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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