Visitor
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1 Message
Order in progress ?
I placed an order to replace my DVR set top box a week ago, I have received two Xumo boxes but no DVR, On my Devices page it states order in progress and implies delivery yesterday (07/13/2026) but I have not received a tracking number or any indication my order is being processed. Would love an update.
EG
Expert
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119.3K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMelinda
Official Employee
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252 Messages
13 hours ago
Thank you for reaching out to us on our Community Forum, @user_0jkw60! You made great use of our self-service options and that's awesome! Thanks for being part of our Xfinity family! Since you've already logged in at xfinity.com, using your login credentials to check order status and found that the order doesn't have a tracking number yet, we'll be happy to take a deep dive with you...to find out about your DVR!
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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