Visitor
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1 Message
Order Confirmation
I have gone through all of the steps on your website to order mobile+internet, but when clicking 'confirm' i was prompted with an error and asking me to call 1-844-244-8163. Can you confirm my order went through? And if not, what additional information do you require?
Thanks in advance!
XfinityRoberto
Official Employee
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1.8K Messages
3 months ago
Good morning and welcome to Comcast! Thank you so much for reaching out to us here on or Community forum's page. You are in the right place and we are happy to assist you today with your mobile and Internet account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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