2 Messages
order confirmation screen doesnt show my apt number
I am in the process of ordering internet service for my condo. I've entered my service address in the process of signing up, and included apartment number when doing so. Throughout other screens of the process, my address shows the apartment number, but on the final "Review My Order" screen, the service address doesn't have the apartment number with it. I am concerned to go forward if the confirmation screen isn't showing my entire correct address. Can a customer service representative either give me the peace of mind that this screen doesn't need to show the apartment number, or help me determine how to change what I have entered so that this screne does show it.
Accepted Solution
XfinityAmandaB
Official Employee
•
2.1K Messages
1 year ago
@be2124 Thank you so much for your post and your help with your address and your confirmation. Your service confirmation should show your full service address including any apartment or unit numbers. No problem at all if you do complete the order you will receive a confirmation email shortly after the order is placed as well. If the apartment or unit number is not successfully included then the account setup may fail and cancel out your order in 24 hours if not successful. That would return any funds taken automatically, and you can retry your order. I recommend closing all other widows you may already open and starting from scratch. Xfinity.com enter your address including the unit or apartment number make sure if the address auto-populates you select your address from the populate options. There is no need to log in since you do not have an active account yet.
2