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Juwinv
1st Topic

3 Messages

Wednesday, August 7th, 2024 8:19 PM

Closed

Order confirmation email

Hey folks, I placed an order last night for an internet install for today (install between 1-3 I think). I didn't get a confirmation email and when I logged into my xfinityid it would just log me out. I thought I would get the confirmation this morning but received nothing. I don't believe the tech will make it since I didn't get the confirm. I went ahead and created another order for tomorrow, but still no confirmation email. Am I missing a step?

Question

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Updated 

9 months ago

55

1

0

XfinityAldrik

Official Employee

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2.2K Messages

9 months ago

Thank you for reaching out to us @Juwinv! We have this really awesome article on managing your appointment. Once scheduled, you should receive a text message.

 

When messaging ‘appt’ to 266278, do you see an option to confirm the appointment’s date and arrival window?

(edited)

3

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Juwinv

3 Messages

Thanks for the article. After messaging 'appt' to 266278 I get this response

"We're sorry, we are unable to accommodate your request. Please visit xfinity.com"

9 months ago

0

XfinityAldrik

Official Employee

 • 

2.2K Messages

Oh no! Our team can certainly make sure an appointment is scheduled and take a further look at the login issues happening. Could you please send our team a direct message with your full name and full address @Juwinviray? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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9 months ago

0

Juwinv

3 Messages

thanks, I set the chat message as instructed

9 months ago

0

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