Hello @user_527c1c Thanks so much for reaching out to us on our forums! I know it's crucial to receive the confirmation after placing an order since the order may not have processed. Is this an order for new service at an address or making a change to an existing account? We are the right team to help out!
Certainly not the experience I was expecting for a new location. I know with existing accounts, there can be errors, but with new accounts it should flow without an issue. There may be an issue at the location which is causing the order to be denied. I would love to help out and take a look to see what is going on, and if needed set up the order for us. Would you please send us a direct message with your name and the address you are stating the services for?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @user_527c1c Thanks so much for reaching out to us on our forums! I know it's crucial to receive the confirmation after placing an order since the order may not have processed. Is this an order for new service at an address or making a change to an existing account? We are the right team to help out!
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user_527c1c
Visitor
•
2 Messages
2 years ago
New service at an address
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XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Certainly not the experience I was expecting for a new location. I know with existing accounts, there can be errors, but with new accounts it should flow without an issue. There may be an issue at the location which is causing the order to be denied. I would love to help out and take a look to see what is going on, and if needed set up the order for us. Would you please send us a direct message with your name and the address you are stating the services for?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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0