Frequent Visitor
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9 Messages
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out of them.
XfinityRaf
Official Employee
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1.2K Messages
7 hours ago
Good afternoon @xslsiw. We could place an order for you, but cannot guarantee that specific box will ship since it is all based on warehouse inventory. It's the same with our XFINITY stores. If you would like me to check the inventory of your local stores, please send me a direct message with your name and address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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