The best way and fastest way would be to go to a local xfinity store. The 800 number can help you too and I believe there is a return label included to ship the old one back.
Hi user_5cth8d! Thanks for visiting our Xfinity Forum. My team is here to support you and can absolutely assist you with upgrading to a 4K DVR. If you would like to have one shipped out, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
sailorbear510
Contributor
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69 Messages
2 hours ago
The best way and fastest way would be to go to a local xfinity store. The 800 number can help you too and I believe there is a return label included to ship the old one back.
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EG
Expert
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114.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.5K Messages
2 hours ago
Hi user_5cth8d! Thanks for visiting our Xfinity Forum. My team is here to support you and can absolutely assist you with upgrading to a 4K DVR. If you would like to have one shipped out, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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