The best way and fastest way would be to go to a local xfinity store. The 800 number can help you too and I believe there is a return label included to ship the old one back.
Hi user_5cth8d! Thanks for visiting our Xfinity Forum. My team is here to support you and can absolutely assist you with upgrading to a 4K DVR. If you would like to have one shipped out, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Good evening @user_hdd1r8, and thank you for reaching out on our Community Forums, we appreciate it and hope you are having a wonderful Sunday evening. We are happy to send you two new 4K boxes to replace your current ones. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We look forward to working with you further.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
sailorbear510
Contributor
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96 Messages
1 month ago
The best way and fastest way would be to go to a local xfinity store. The 800 number can help you too and I believe there is a return label included to ship the old one back.
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EG
Expert
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114.9K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
1 month ago
Hi user_5cth8d! Thanks for visiting our Xfinity Forum. My team is here to support you and can absolutely assist you with upgrading to a 4K DVR. If you would like to have one shipped out, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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0
user_hdd1r8
Visitor
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1 Message
1 month ago
Please send me two 4K TV boxes to replace the two HDR versions I have now. I do not need DVR, but will accept one if necessary.
I will return the existing boxes within 30 days.
My account number is [Edited-Personally Identifiable Information]
Thank you,
[Edited-Personally Identifiable Information]
(edited)
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