Visitor

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1 Message

10/13/2026 12:57 AM

Orange/red blinking light

I bought my Xfinity internet yesterday and when I got home to set it up it is only blinking an orange/ red color? I’ve tried unplugging it switching outlets and still nothing. 

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Official Employee

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3.7K Messages

1 hour ago

 

user_gwbqvd Thanks for reaching out to us here on Forums for assistance with your service set up. Blinking normally means the home is connected to our service on the outside of the home, and needs a pro install, but I'll be happy to see if there is anything more we can do before having to set one up. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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