Visitor
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1 Message
Orange Xfinity Cable line running to house not buried at all!
From the box in the back of my yard all the way to my house, the orange coax cable is pretty much not buried at all. Is is clearly visible above ground most of the backyard and spots on the side of my yard running up to where it enters my house. We want to have bushes and trees removed in the area and there will be no way at all for the workers to avoid cutting my internet line. My city said you should have it buried per city code. Can I get someone to fully bury the cable so I can have landscaping done?
XfinityDena
Official Employee
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3.2K Messages
4 years ago
Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a line that needs to be buried! I appreciate you for bringing it to our attention to have our local team to address.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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